Are We a Good Fit?

We strongly believe that vaccines are safe, effective, and save lives. We follow the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP). You may read more at our Vaccine Statement.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green congestion with antibiotics.

As stewards of responsible antibiotic use, we do not routinely prescribe antibiotics over the phone. Overuse of antibiotics leads to resistant infections and overgrowth of other unhelpful bacteria. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

We do offer walk-in appointments if necessary. However Walk-In appointments are seen in the first available sick visit appointment slot and will not be called back before a scheduled visit.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number to reach the CHOA nurse advice line or call them directly at 404-985-7885. 

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Responsibility Statement for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. If you are unable to accommodate this request, please speak with the billing department prior to the visit to set up a payment plan.

There are two ways to schedule office appointments. You may call the office to speak with our front office staff who will schedule an appointment for you or you can self schedule through our portal.

More and more families find this a convenient way to schedule an appointment during the night for the next morning. Please be aware that vVisits cannot be self-scheduled at this time.

Cooper Pediatrics makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 15 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late, however, we may ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. There is a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments without an incurred fee. The third missed appointment will result in discharge from the practice.